Use the Membership Cancellation report to log and report on the reasons that customers cancel their memberships. This report can help your organization to be proactive in addressing membership retention rates, and even follow up with specific cancelled members.
Go to Reports > Membership Reports > Membership Cancellation.
In the Filters section, specify the Packages, Membership Cancellation Dates, Package Sites, and/or any other details that you want to use to filter the report, if necessary.
In the Options section:
To hide detailed customer information on the report, select Summary Report.
To use this report to identify customers who will become ineligible for their current package within a specific date range, enter the date range in the Only Include Customers who Become Age Ineligible for Their Package Between boxes.
To display only waivers that still require a customer's signature in order to be considered complete, select Show Incomplete Waivers Only?
To display only membership punch cards that have been used over the number of allotted punches, select Overused Passes Only.
Select the Output Type for the report.
Select any other necessary information that you want to include in the report.
In the Sort Options section, select the method that you want to use to sort the report data.
Click Run Report.
Note: For complete descriptions of the options on this page, click here.