Refunding a gift card

You can refund the amount that is remaining on a gift card at any time. Use the following steps:

1. Go to Front Desk > Refund Transaction.

2. In the Find Transaction section, enter the Gift Card Number of the gift card that you want to refund.

3. In the Select Transaction for Refund section, click the Description that matches the gift card that you want to refund.

4. In the Credit Fees section, modify the amount to refund, if necessary.

Note: The Refund amount defaults to the full amount remaining on the gift card.

5. Click Refund & Finish.

6. In the Find Customer to Receive Refund section, select the customer who you want to receive the refund.

   • If you see the customer who will pay for the transaction in the Potential Customers list:

   1. Select the customer who will pay.

   2. Click Select.

   • If an existing customer who is not in the Potential Customers list will pay for the transaction:

   1. Enter one or more criteria that you want to use to search for the customer.

   2. Click Search.

   • If the customer who will pay for the transaction does not yet exist in ACTIVE Net, click Add New Customer.

   • If the customer who will pay for the transaction is a family member who does not yet exist in ACTIVE Net:

   1. Select an existing customer who is in the family of the new customer from the Add Family Member / Friend (Based on Customer) list.

   2. Click Submit.

   • If you know the Customer ID, Membership Pass Number, or alternate key type of the customer who will pay for the transaction:

   1. Enter the information in the corresponding box.

   2. Click Submit.

   • If a company will pay for the transaction:

   1. Click the Find Company section.

   2. Search for an existing company or add a new company.

7. In the Receipt Refund section, select the tender type that you want to use to issue the refund.

   • To refund the transaction to a single tender type, click the $ for the tender type that you want to use and enter any further details, if necessary.

   • To refund to more than one tender type, enter the amount that you want to refund for each tender type in its corresponding box.

8. Click Refund & Finish.

9. Either print the receipt or send it to the customer as an email.

Related topics

Refunding a transaction

Return to Refunds