Renewing a membership

To renew a membership, first search for the customer and membership package, then specify the renewal time period and fees. Take payment for the membership to complete the transaction.

1. Go to Front Desk > Renew Membership.

2. On the Customer Search for Membership Renewal page, enter criteria that you want to use to search for a customer with a membership package that you will renew.

   • Enter one or more of the customer's names. Try typing just the first few characters of the name, or click Sounds Like if you are unsure of the spelling.

   • Enter the customer's Email Address or Phone number.

   • Enter the Customer ID, Family ID, or alternate key if you know it.

   • If you get too many search results, try entering information into additional search fields. This should narrow down your search.

   • If you get no results, try removing information that could possibly have been misspelled from your search criteria. Focus on search fields that use numbers, like Phone number or Zip Code.

3. Click Search.

4. Click the Name of the customer with the membership package that you want to renew.

5. On the Membership List page, click the Pass number of the membership package that you want to renew.

6. On the Renew Membership Information page, specify the Time Periods and expiration date of the membership package renewal.

   1. Enter the number of Time Periods to renew the membership for.

   Note: The New Expiration Date changes depending on the number of time periods you specify.

   2. If the New Expiration Date still needs to be adjusted, modify it.

   Note: Annual membership expiration dates are calculated from the date that the membership is renewed instead of the date that the old membership expired. So if a customer renews their membership before it expires, the membership will expire one year after the date of the renewal.

7. Click Submit.

8. On the Membership Assignment page, select the customer that you want to associate with the membership package renewal.

   1. Check that the member or members listed are the correct customers that you want to assign to the new membership.

   2. Click Remove for any customers that you do not want to assign to the membership.

   3. Click Primary for the member that will be the primary contact for the membership.

9. Click Submit.

10. On the Membership Fees page, specify the charges, notes, and/or custom question answers required for the membership package renewal.

    1. Click Include? for any charges or discounts that you want to apply to the package.

    Note: If you see an Override? checkbox, then you can click it to enable the corresponding Include? checkbox.

    2. Modify the Actual amount of the charge or discount, if different from the default amount listed.

    3. To configure a payment plan for the membership package:

    1. Click the Payment Plan Option section to expand it.

    2. Click Use Payment Plan.

    3. To choose a payment plan for the membership packages, select the Payment Plan option from the Use Payment Plan dropdown list.

    4. To show payment schedule details, click Schedule of Payments.

    5. To automatically charge scheduled payments for the membership packages:

    1. Click Automatically charge scheduled payments?

    2. Select the Payer.

    3. Choose one of the following payment methods:

    • To use credit card as the payment method:

    1. Click Credit Card.

    2. Enter the Card Number and the Card Expiration (MMYY).

    • To use electronic check as the payment method:

    1. Click Electronic Check.

    2. Select an Account Type.

    3. Enter the Account Number and the Routing Number.

    4. To have a third-party-billing payer pay for all or part of this package, select Apply third party billing? in the Third Party Billing section.

    5. Enter any necessary Staff or Customer Notes.

    6. Enter answers for any Custom Questions, if applicable.

    7. Check any Checklist Items, if applicable.

11. Click Submit.

12. If you have chosen to apply a payment plan to this membership, confirm payment plan details on the Payment Plan page.

13. On the Pending Receipt page, click Pay.

14. On the Receipt Payment page, select the customer who will pay for the membership package.

    • If you see the customer who will pay for the transaction in the Potential Customers list:

    1. Select the customer to pay.

    2. Click Select.

    • If an existing customer who is not in the Potential Customers list will pay for the transaction:

    1. Enter one or more criteria that you want to use to search for the customer.

    2. Click Search.

    • If the customer to pay for the transaction does not yet exist in ACTIVE Net, click Add New Customer.

    • If the customer to pay for the transaction is a family member who does not yet exist in ACTIVE Net:

    1. Select an existing customer who is in the family of the new customer from the Add Family Member / Friend (Based on Customer) list.

    2. Click Submit.

    • If you know the Customer ID, Membership Pass Number, or alternate key type of the customer who will pay for the transaction:

    1. Enter the information in the corresponding box.

    2. Click Submit.

    • If a company will pay for the transaction:

    1. Click the Find Company section.

    2. Search for an existing company or add a new company.

15. Select a payment method in the Receipt Payment section.

    • To pay for the transaction using a single payment type, click the $ for the payment type to use and enter any further payment details, if necessary.

    • To pay with cash and give back change, enter the amount of cash taken in the Cash box and click anywhere on the screen. The change due displays in the Change box.

    • To pay using more than one payment type, enter the amount to pay for each payment type in its corresponding payment type box.

    • To pay for all or part of the balance using a payment plan:

    1. Enter the amount to pay by payment plan in the Payment Plan box.

    2. Select when the payment plan billing will start from the Billing Starts list:

    • To start the billing on the First Payment date specified below, select Immediately.

    • To start the billing on the next period after the First Payment date specified below, select Next iteration.

    3. Select the Frequency of the payments in the payment plan.

    4. Enter the payment plan start date in the First Payment box.

    Note: If Billing Starts is set to Next iteration, then the first date that payment is due will be on the date of the period following the First Payment date.

    5. Enter the total Number of Payments in the payment plan.

    6. To modify the date or amount of an individual payment in the payment plan:

    • Select the payment that you want to modify in the Payment Schedule list.

    • Click the here link to the right.

    • Enter the new Date and/or Amount.

    • Click Modify Payment.

    7. Select whether or not to automatically charge the customer for each payment plan date:

    • To add each payment's amount to the customer's outstanding account balance (no credit cards or bank accounts will be charged), select No automatic charge?

    • To charge the customer's credit card for each payment amount on the dates specified in the payment schedule, select Automatically charge credit card?

    • To charge the customer's bank account for each payment amount on the dates specified in the payment schedule, select Automatically charge bank account?

    • To add an optional donation in addition to the amount due in the original transaction:

    1. Select the Campaign to donate to in the Add a Donation section.

    2. Enter the Donation Amount.

16. Click Pay & Finish.

17. Either print the receipt or send it to the customer as an email.

Related topics

Selling a membership

Transferring a membership

Return to Memberships