Suspend transactions

Use this page to suspend customers.

 

You can specify a date range and reason for the suspension. You can also specify whether this suspension includes the customer's family and which modules and sites that the suspension includes (staff and/or customer site).

 

The following options are included on the Suspend Transactions page:

Name of Field

Type

 Description

Suspend Customer Transactions

Enable Suspension

Checkbox

Select this checkbox to enable the suspension fields.

Suspended From

Date

Select a start date for the suspension.

Suspended Until

Date

Select an end date for the suspension.

Reason

Dropdown list

 

Reason for the suspension.

Exempt customer from system fraud check?

Checkbox

Select this checkbox to exempt the suspended customer account from the system fraud check.

All Family Members?

Checkbox

Select this checkbox to suspend all family members of this customer.

Staff Side Transactions

Modules

Checkboxes

Select the checkboxes of the modules that you want to suspend the customer from on the staff site.

Online Transactions

Modules

Checkboxes

Select the checkboxes of the modules that you want to suspend the customer from on the customer (public access) site.