A fee contract is a special agreement with a company or organization to configure the convenience fees from every transaction fee when the customers enroll in an activity.
Administration > Web Admin > Fee Contracts
To create a new fee contract, from the Fee Contract List page, click the Add New button to go to the Fee Contract Details page.
To change the details for an existing fee contract , from the Fee Contract List page, click an underlined Fee Contract Name.
The Fee Contract Details page contains details about the selected charge as defined below, allowing you to make any necessary changes.
The option to Save or Delete the record are available at the bottom of the page.
| Name of Field | Type | Description |
General |
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| Fee Contract Name | Text | Enter a contract name in the text box. Required. |
| Effective Date | Date | Enter the effective date for this fee contract.
Use this date to ensure that customers are not charged fees prior to their go-live date. As long as the effective date is in the future, customers will not be charged any fees under this contract.
This date can only be edited by ACTIVE staff members. |
Debit Card FeesDefine the rates that apply to Interac debit card payments in this section.
Notes:
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Processing FeesProcessing Fees are fees that are added to your customer's transaction amount for transactions done on the customer site. Processing Fees = Tier fixed amount + Tier rate x transaction fees |
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| Base tier thresholds on the individual receipt amount
OR Base tier thresholds on annual cumulative receipt total |
Radio buttons | Select the method that you want to use to calculate processing fees.
If you have selected Base tier thresholds on annual cumulative receipt total, then ACTIVE Net will calculate the cumulative receipt total each day just after midnight, up until the reset date. When calculating the processing fee, ACTIVE Net uses the current cumulative receipt total to determine the appropriate tier threshold.
See ANE-7780 for more information. |
| Month/Day | Dropdown lists | Specify the month and day on which the cumulative receipt total will be reset to $0.
To use the month/day of the initial transaction by default, leave these values blank.
This option is only available if you have selected Base tier thresholds on annual cumulative receipt total above. |
| Fee for $0 Receipt | Numeric | Enter the processing fee to apply if the customer does not need to pay transaction fees when enrolling in an activity, etc. |
Minimum Amount |
Numeric |
Enter a minimum amount for the processing fees.
This amount is configured for every transaction. |
Tiers |
Numeric |
The tiers are the different charge standards to processing
fees.
The tier order is applied from lowest to highest number. For example: Tier 1 will be applied before Tier 2. There are six tiers for charging the processing fees. Each tier contains the following settings:
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This section controls whether customers need to pay processing fees when enrolling from the public site.
You can select one of the three options:
Do not absorb any processing fees: All processing fees are passed on to the customer.
Absorb all processing fees: Your organization pays all processing fees, with no fees passed on to the customer.
Only absorb processing fees for: Your organization only pays the processing fees for customers of specific customer types and/or members of specific packages. Customers who are not these customer types and who are not members of these packages pay for their own processing fees.
Receipts for these customers types: Click Add types. On the Customer Type List page, select the customer types to absorb processing fees for.
Receipts for members of these packages: Click Add packages. On the Package search page, search for and select the packages to absorb processing fees for.
Note: The Absorbed Processing Fee Distribution section below is not available if you have selected Do not absorb any processing fees above.
When absorbing processing fees, you can select one of the absorbed processing fees distribution from the following options:
Absorb the full processing fee: Your organization pays all processing fees.
Absorb only the % rate (customer pays the fixed amount portion): Your organization pays for the fixed percentage rate of the processing fees.
Absorb_% of the full processing fee: Your organization pays a percentage rate of the total processing fees.
Charge customers up to $_ per item and absorb any remainder: Your customers pay a specific amount in processing fees for each item and your organization pays for the remainder.
Absorb up to $_ per item and charge customer any remainder: Your organization pays a specific amount in processing fees for each item your customers pay for the remainder.
Charge customer up to $_ for all items covered by this contract and absorb any remainder: Your customers pay a specific amount in processing fees for all items covered by this contract and your organization pays for the remainder.
Absorb up to $_ for all items covered by this contract and charge customer any remainder: Your organization pays a specific amount in processing fees for all items covered by this contract and your customers pay for the remainder.
This section controls whether customers need to pay the processing fees when enrolling from the staff site. You can select one of the three options:
Do not absorb any processing fees: When you select this option, the processing fees are charged to the customer.
Note: If you select this option, the Absorbed Processing Fee Distribution section does not apply.
Absorb all processing fees: When you select this option, the processing fees are charged to the agency or organization running ACTIVE Net.
Absorb according to default contract: When you select this option, your agency or organization absorbs the processing fees according to the contract which has been established already.