Chargeback Report

This report displays a log of customer credit/debit card chargeback transactions. For each chargeback transaction, it includes the receipt/permit number, transaction date and time, chargeback status and reason, payer name, payer primary email address, payer ID number and dispute amount.

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Filters

Options

Save Report Definition

Location

Reports > Financial Reports > Chargeback

Clicking the Recall / Schedule a saved report definition button at the top of the page takes you to the Report Definitions page, where you can select a previously saved report definition.

The following fields are available on the Chargeback report page:

Name of Field	Type	Description
Filters
Transaction Date/Time	Date and time range selector	Select the date and time range of credit/debit card chargeback transactions to include in the report.
Payers	Hyperlink	Credit/debit card chargeback transactions belonging to the selected payers will be included in the report.
Company	Hyperlink	Credit/debit card chargeback transactions belonging to the selected companies will be included in the report.
Revenue Site	Hyperlink	Credit/debit card chargeback transactions belonging to the selected revenue sites will be included in the report.
Transaction Site	Hyperlink	Credit/debit card chargeback transactions belonging to the selected transaction sites will be included in the report.
Options
Output Type	Dropdown list	The output type format of the report. The available output types are Adobe Acrobat Reader or Microsoft Excel.
Save Report Definition Option to save the report definition for later use. Click Report Filter to learn more about report definitions.
Report Title	Text	Enter the title of the report definition that you want to save.
Set as Default for Me?	Checkbox	Specify that you want the current report definition to be the default for this type of report whenever you are signed in.
Set as Default for Other Users?	Checkbox	Specify that you want the current report definition to be the default for some other users when they are signed in. Select Set as Default for Other Users? Choose one or more of the following: To set this report definition as the default for a group of users, click Profile and select one or more system user profiles to make this definition the default for. To set this report definition as the default for one or more individual users, move the users from the Available list to the Selected list. Note: This option is only visible if you have the Set Report Definition as Default for All System Users security profile (Report Options section on the System User Profiles page.