Related articles

User Admin

The User Administration page is only available to a user who is assigned as a Director.

If you are a Director user, you can invite others to join ACTIVE Membership Manager, and assign one of the following roles to the user:

  • Director: Has full access to all functions (except Membership migration), including but not limited to:
    • User Admin (assigning roles/permissions).
    • Create Program.
    • Create Coupon.
  • Support manager: Has access to only the following functions:
    • People tab.
    • Approvals - to approve refunds.
    • Submit rebate.
    • Reports tab.
  • Support staff: Has access to only the following People tab functions:
    • Search for a Member.
    • View a Member’s detailed information.
    • Email a Member.
    • View order history and event log.
    • Update profile information.
    • Update payment information.
    • Submit a refund.
  • Migration Coordinator: The only user who can see the Data Migration tab and run Membership Data Migrations.