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Canceling membership

You can cancel a membership without refund, with prorated refund, with manual refund, or cancel renewal. You can also cancel a chargeback order.

Note: Director and admin users of the parent organizations can cancel membership for a person in any of their child organizations.
  1. Search for people.
  2. In the search result, click the member to open the profile page.
  3. Click Cancel Membership.
  4. From the Type list, select the cancellation type. If the type is manual refund, enter the refund amount. The available cancellation types are:
    • Cancel with full refund
    • Cancel renewal
    • Cancel with prorated refund
    • Cancel with manual refund
    • Cancel with no refund
    • Cancel with chargeback
  5. From the Cancel reason list, select the appropriate reason.
  6. Select the desired Cancellation Explanations for selected cancellation reason.
  7. Add notes as necessary.
  8. Save your changes.
If the cancellation involves refund, the membership will be canceled once the refund being approved.