Issuing refunds

You can issue full or partial refund for a membership. If you issue a refund for an eCheck payment, the refund will not be approved until the eCheck has cleared.

Note: Director and admin users of parent organizations can issue refunds for a member in any of their child organizations.

Search for people.
In the search result, click the member to open the profile page.
In the Order history list, find the required order and then click Refund.
Enter the refund amount. The refund amount cannot exceed the original order amount.
You can add a note to the refund, such as declaring it as a Family Discount.
Save your changes.

The refund will be issued once it is approved.