The Membership Retention report displays membership retention information for selected packages over a particular period. This report shows the total number of members in each package, the number of retained members during the period, and the retention rate.
Go to Reports > Membership Reports > Membership Retention.
In the Filters section, specify the Packages, Package Sites, Retention Period, and/or any other details that you want to use to filter the report, if necessary.
In the Options section:
Select which records to include in the report from the Retained Membership In option:
To include retained members who still have the same package, select Same package.
To include retained members who purchased a different package, select Different package.
To include all retained members, whether on the same package or a different package, select Any package.
Select whether you want to count multi-pass packages as a single pass or to count each member of the multi-pass individually from the For Multi-Pass Packages option.
Select whether or not you want to include Retired customers in the report.
Select the Output Type for the report.
Click Run Report.
Note: For complete descriptions of the options on this page, click here.