ACTIVE Netgoes through multiple steps in order to process and finalize an online customer receipt. During periods of high volume online transactions, ACTIVE Net can automatically defer some of these steps to a later (low volume) time in order to reduce customer wait times on the public access site. Receipts that are being deferred in this way will remain in a pending state until they are completed.
Use the Pending Online Receipts page to view all online receipts that are currently in a pending state. In the rare case that there is a problem processing a pending receipt, you can use this page to view the problem receipt and either delete it or re-attempt processing, as necessary.
Go to Front Desk. In the side-bar, click Receipts and select Pending Online Receipts.
Note: All pending online receipts are listed, including any that have experienced a processing error.
If any of the pending receipts show an error message in the Error column, choose one of the following:
To see more information about the pending receipt, click the corresponding receipt number in the Receipt # column.
To see more information about the payer for a pending receipt, click the corresponding name in the Payer column.
To update the list of pending receipts, click Refresh at any time.
To attempt to re-process a pending receipt with a processing error:
Select the receipt's checkbox in the Select column.
Click Try Again.
Note: If the processing attempt is successful, ACTIVE Net will send a notification email to the associated customer.
To delete a pending receipt with a processing error:
Select the receipt's checkbox in the Select column.
Click Delete.
Note: ACTIVE Net will send a notification email to the customer to let them know that the transaction failed so that the customer can contact your organization directly for assistance.
Notes:
You need to have the Front Desk: Receipt - Manage Pending Online Receipts security option in order to view this page.
To change the text for customer notification emails, go to Administration > System Settings > Configuration - Internet Staff > Online Receipt Queuing Settings section.
Adding a security option to a system user profile