Managing pending online receipts

ACTIVE Netgoes through multiple steps in order to process and finalize an online customer receipt. During periods of high volume online transactions, ACTIVE Net can automatically defer some of these steps to a later (low volume) time in order to reduce customer wait times on the public access site. Receipts that are being deferred in this way will remain in a pending state until they are completed.

 

Use the Pending Online Receipts page to view all online receipts that are currently in a pending state. In the rare case that there is a problem processing a pending receipt, you can use this page to view the problem receipt and either delete it or re-attempt processing, as necessary.

 

    1. Go to Front Desk. In the side-bar, click Receipts and select Pending Online Receipts.

    2. Note: All pending online receipts are listed, including any that have experienced a processing error.

    3. If any of the pending receipts show an error message in the Error column, choose one of the following:

 

Notes:

Related topics

Adding a security option to a system user profile

Configuring internet settings

 

Return to Receipts