Internet - staff settings

Name of Field	Type	Description
Online Receipt Queuing Settings Note: ACTIVE Net goes through multiple steps in order to process and finalize an online customer receipt. During periods of high volume online transactions, ACTIVE Net can automatically defer some of these steps to a later (low volume) time in order to reduce customer wait times on the public access site. Receipts that are being deferred in this way will remain in a pending state until they are completed. The options in this section refer to emails that ACTIVE Net sends automatically to staff and/or customers at different stages in this process.
Staff Online Queued Receipts Notification Email	Text	Enter the email address of a staff member or group that will be notified when a period of high transaction volume begins and receipts are being queued in a pending state. This email address will also be notified if any queued receipt encounters a processing error and requires manual processing from the Pending Online Receipts page.
Customer Queued Receipt Email Subject	Text	Enter text for the subject line of the customer queued receipt email. ACTIVE Net automatically sends this email to customers whose receipts have begun processing but have been temporarily queued because of high transaction volume. Note: To prevent this email from being sent to customers, leave this option (and the following option) blank.
Customer Queued Receipt Email Text	Text	Enter introductory text to appear in the customer queued receipt email. ACTIVE Net automatically sends this email to customers whose receipts have begun processing but have been temporarily queued because of high transaction volume. Note: To prevent this email from being sent to customers, leave this option (and the previous option) blank.
Customer Queued Receipt Complete Email Subject	Text	Enter text for the subject line of the customer queued receipt complete email. ACTIVE Net automatically sends this email to customers whose receipts were previously in a pending state but have now been processed and completed. Note: To prevent this email from being sent to customers, leave this option (and the following option) blank.
Customer Queued Receipt Complete Email Text	Text	Enter introductory text to appear in the customer queued receipt complete email. ACTIVE Net automatically sends this email to customers whose receipts were previously in a pending state but have now been processed and completed. Note: To prevent this email from being sent to customers, leave this option (and the previous option) blank.
Customer Queued Receipt Failed Email Subject	Text	Enter text for the subject line of the customer queued receipt failed email. ACTIVE Net automatically sends this email when a pending online receipt encounters a processing error and cannot be re-processed from the Pending Online Receipts page. Note: To prevent this email from being sent to customers, leave this option (and the following option) blank.
Customer Queued Receipt Failed Email Text	Text	Enter introductory text to appear in the customer queued receipt failed email. ACTIVE Net automatically sends this email when a pending online receipt encounters a processing error and cannot be re-processed from the Pending Online Receipts page. Note: To prevent this email from being sent to customers, leave this option (and the following option) blank.
Registration Settings
Open Time on First Day	Time	Enter the default registration start time to use when creating new seasons and terms: all new seasons or terms will automatically use this registration start time by default. If you choose to specify a default time here, you will also have the option of overriding this time for individual seasons or terms.
End Time on Last Day	Time	Enter the default registration end time to use when creating new seasons and terms: all new seasons or terms will automatically use this registration end time by default. If you choose to specify a default time here, you will also have the option of overriding this time for individual seasons or terms.
Email Configuration
Outgoing mail server (SMTP)	Text	Enter the name of the SMTP server that you want to use for outgoing emails from ACTIVE Net.
Keep Setting in Trainer After Copy To Trainer	Checkbox	Leave this option blank if you do not want emails to be sent from your Trainer environment. Whenever you copy your current environment to trainer, ACTIVE Net will automatically clear the SMTP settings that control email. If you want to be able to send out emails from your Trainer environment, select this option.
Mail server port	Text	Enter the network port number to use to connect to the SMTP server above.
E-mail Default "From" Name	Text	The name that will appear in the From field when an email is generated from the outgoing mail server.
"From" Address	Text	The From email address that will appear when a system email is generated from the outgoing mail server. By default, the organization name is used for the “From” Address field.
“Reply-to” Address	Text	The Reply email address that will appear when customers are replying to a system email.
Display Site Specific 'My Account' Link	Checkbox	Choose whether to display the site specific URL or the general URL in automatic emails sent to customers: Select this checkbox to include the site specific URL in automatic emails. Note: Site specific URLs contain the site ID, but not the site name. Unselect this checkbox to include the general URL in automatic emails.
Logon Support Email Settings
Forgot Your Password Email Subject	Text	The text that appears on the subject line of an email that informs a customer of their password. The email is sent if a customer requests to be sent their password.
Forgot Your Password Email Text	Text	Enter text to appear in the body of the email that informs a customer of their password. The email is sent if a customer requests to be sent their password.
Forgot Your Login Name Email Subject	Text	The text that appears in the body of the email that informs a customer of their login name. The email is sent if a customer requests to be sent their password.
Forgot Your Login Name Email Text	Text	Enter text to appear in the body of the email that informs a customer of their login name.
Front Desk Receipt Email Settings
Send receipt email automatically?	Checkbox	Option to automatically send an email of the receipt to the payer if a valid email address is entered in the customer record. Note: Receipt confirmations are only sent out to the customer who paid for the registration.
Include online account access link?	Checkbox	Option to have the online account access instructions and link included in the receipt emails. If this checkbox is deselected, the online account access instructions and link will not be included in receipt emails.
Receipt Email Subject	Text	Subject line of the email when a receipt is emailed to a customer. If this field is left blank, the default text will automatically be used.
Receipt Email Text	Text	Text that will be in the body of the email when a receipt is emailed to a customer.
Front Desk Waiver Email Settings
Send waiver email automatically?	Checkbox	Default: Unchecked If this setting is checked, once the transaction is finished, the signed waiver(s) will be automatically emailed to the customer.
Signed Waiver Email Subject	Text	Subject line of the email when a waiver is emailed to a customer. If this field is left blank, the default text will automatically be used. Default text: Waiver Confirmation
Signed Waiver Email Text	Text	Text that will be in the body of the email when a waiver is emailed to a customer.
Participant Registration Confirmation Email Settings
Send confirmation email automatically?	Checkbox	Option to automatically send an email of the registration confirmation to the registrant if a valid email address is entered in the customer record. Note: Registration confirmations are only sent out to registrants who did not pay for any part of the registration. Users can view and print their own confirmations from the My Account page on the customer (public access) site.
Registration Confirmation Email Subject	Text	Text that will appear in the subject line when a registration confirmation is emailed to a customer. If this field is left blank, the default text will automatically be used.
Registration Confirmation Email Text	Text	Text that will appear in the body of the email when a registration confirmation is emailed to a customer. If this field is left blank, the default text will automatically be used.
Reservation Permit Contract Email Settings
Include system generated header and footer?	Checkbox	Disable this option to remove all system-generated text from the following types of emails: Pending permit email Denied or cancelled permit email On hold permit email Approved permit email If this option is unchecked, the only text that will appear in these emails is text that you have customized.
Include online account access link?	Checkbox	If this option is enabled, then the permit contracts that you email to customers will include a hyperlink that points to the customer's account on the public site. If this option is disabled, then the hyperlink does not appear.
Send pending permit email automatically?	Checkbox	Option to enable emails that are sent automatically when a pending permit contract request is made online.
Pending Permit Email Subject	Text	Text that will appear in the subject line for pending permit contract emails that are sent when a pending permit contract request is made online. If this field is left blank, the default text will automatically be used.
Pending Permit Email Text	Text	Text that will appear in the body for pending permit contract emails that are sent when a pending permit contract request is made online. If this field is left blank, the default text will automatically be used.
Send approved permit email automatically?	Checkbox	Option to enable emails that are sent automatically when a pending permit contract request made online is approved.
Approved Permit Email Subject	Text	Text that will appear in the subject line that is sent when a pending permit contract request made online is approved. If this field is left blank, the default text will automatically be used.
Approved Permit Email Text	Text	Text that will appear in the body of the email that is sent when a pending permit contract request made online is approved. If this field is left blank, the default text will automatically be used.
Send denied or cancelled permit email automatically?	Checkbox	Option to enable emails that are sent automatically when a pending permit contract request made online is denied or cancelled.
Denied or Cancelled Permit Email Subject	Text	Text that will appear in the subject line that is sent when a pending permit contract request made on online is denied or cancelled. If this field is left blank, the default text will automatically be used.
Denied or Cancelled Permit Email Text	Text	Text that will be in the body of the email that is sent when a pending permit contract request made online is denied or cancelled. If this field is left blank, the default text will automatically be used.
Send on hold permit email automatically?	Checkbox	Option to enable emails that are sent automatically when a pending permit contract request made online is on hold.
On Hold Permit Email Subject	Text	Text that will appear in the subject line that is sent when a pending permit contract request made online is on hold. If this field is left blank, the default text will be automatically be used.
On Hold Permit Email Text	Text	Text that will appear in the body of the email that is sent when a pending permit contract request made online is on hold. If this field is left blank, the default text will automatically be used.
New Account Email Settings
Send account request email automatically?	Checkbox	To automatically send an email to the registrant who requests an account (and supplies a valid email address), select this checkbox. To suppress account request emails, deselect this checkbox.
Account Request Email Subject	Text	Customize the text which appears in the subject line when customers receive an automatic email upon requesting a new account that needs to be approved by staff. Note: You can also customize this text for specific sites.
Account Request Email Text	Text	Customize the text which appears in the email body when customers receive an automatic email upon requesting a new account that needs to be approved by staff. Note: You can also customize this text for specific sites.
Approved Customer Email Subject	Text	Text that will appear in the subject line that is sent when an account that was created online is approved. If this field is left blank, the default text will automatically be used.
Approved Customer Email Text	Text	Text that will be in the body of the email that is sent when an account that was created online is approved.
Denied Customer Email Subject	Text	Text that will appear in the subject line that is sent when an account that was created online is denied. If this field is left blank, the default text will automatically be used.
Denied Customer Email Text	Text	Text that will be in the body of the email that is sent when account that was created online is denied.
New Account Confirmation Email Subject	Text	Enter the subject line for emails that will be sent to customers when they request a new account that does not need to be validated by email or approved by staff.
New Account Confirmation Email Text	Text	Enter text to appear in the body of emails that will be sent to customers when they request a new account that does not need to be validated by email or approved by staff.
Activate Account Email Subject	Text	Enter the subject line for emails that will be sent to customers when they request a new account that needs to be validated by email.
Activate Account Email Text	Text	Enter text to appear in the body of emails that will be sent to customers when they request a new account that needs to be validated by email.
Account Request for Family Member Email Subject	Text	Enter the subject line for emails that will be sent to customers when they request a new account for another family or team member.
Account Request for Family Member Email Text	Text	Enter text to appear in the body of emails that will be sent to customers when they request a new account for another family or team member.
Disable Licensing Settings
Registration	Checkbox	Option to disable activity registration on the customer site. If selected, customers will not see the button to register in activities, but will see the text entered in the textbox opposite the checkbox.
Daycare	Checkbox	Option to disable daycare registration on the customer site. If selected, customers will not see the button to register in daycare, but will see the text entered in the textbox opposite the checkbox.
Facility Schedules	Checkbox	Option to disable viewing facility availability on the customer site. If selected, customers will not see the View Facilities icon, but will see the text entered in the textbox opposite the checkbox.
Equipment Schedules	Checkbox	Option to disable viewing equipment availability on the customer site. If selected, customers will not see the View Facilities icon, but will see the text entered in the textbox opposite the checkbox.
Reserve Button	Checkbox	Option to disable the Reserve button on the customer site. If selected, customers will still be able to view the facilities and get information about their availability on the customer site but reservations will need to occur on the admin site. The text entered in the textbox opposite the checkbox will be displayed.
Reservation	Checkbox	Option to disable facility reservation on the customer site. If selected, customers will still be able to view the facilities and get information about the availability on the customer site but reservations will need to occur on the admin site. The text entered in the textbox opposite the checkbox will be displayed.
Quick Reservation	Checkbox	Option to disable Quick Facility reservation on the customer site. If selected, customers will still be able to view the facilities and get information about the availability on the customer site but reservations will need to occur on the admin site. The text entered in the textbox opposite the checkbox will be displayed.
Online Calendars	Checkbox	Option to disable online calendars on the customer site.
Sport	Checkbox	Option to disable sports online (not in use at this time).
Membership	Checkbox	Option to disable membership sales online. If selected, customers will still be able to view the membership information but registration in a membership will need to occur on the admin site. The text entered in the textbox opposite the checkbox will be displayed.
MyAccount	Checkbox	Option to disable modifications to customer accounts online. Customers will need to contact a staff user and have the information changed on the admin site.
Membership Renewals	Checkbox	Option to disable membership renewal online. Customers will still be able to view the membership information but renewal of a membership will need to occur on the admin site.
Gift Card	Checkbox	Option to disable gift card sales online. The text entered in the textbox opposite the checkbox will be displayed. Note: You cannot enable gift card sales online unless you use system generated gift card numbers as specified in the Financial Configuration window.
Geo Coding
Enable Geo Coding	Checkbox	If you select this option, then you can enter longitude and latitude values for each of your centers. Once you have done this, then your online customers can view each activity on a map on the activity search page and the activity detail page.
QR Code and E-Wallet
Include check-in QR code in Online Receipts and Confirmation Emails for Program reservations	Checkbox	Select this option to include check-in QR codes in program reservation online receipts and confirmation emails.
Include check-in QR code in Online Receipts and Confirmation Emails for Activity reservations	Checkbox	Select this option to include check-in QR codes in activity reservation online receipts and confirmation emails.
Enable Apple Wallet to store the check-in card	Checkbox	Select this option to include a link in confirmation emails to store a check-in card in Apple Wallet (this option is NOT available if the above Include check-in QR code in Online Receipts and Confirmation Emails for reservations checkbox is NOT selected).
Include QR code in My Account page	Checkbox	Select this option to expedite the checking-in of consumers by displaying consumers’ QR codes on their CUI > My Account pages. Note: As a prerequisite, to display the CUI > My Account link, the Administration > System Settings > Configuration – Online > Change account information checkbox must also be selected.
Gift Card
Enable Gift Card QR Code	Checkbox	Select this option to display QR codes on gift cards.
Enable Apple Wallet to store gift cards	Checkbox	Select this option to enable the Add to Apple Wallet function for gift card QR codes (this checkbox can only be selected after the Enable Gift Card QR Code checkbox is selected).
Enable Google Wallet to store gift cards	Checkbox	Select this option to enable the Add to Google Wallet function for gift card QR codes (this checkbox can only be selected after the Enable Gift Card QR Code checkbox is selected).

Internet - staff settings

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Location

How are they added or modified?

Online Receipt Queuing Settings

Registration Settings

Email Configuration

Logon Support Email Settings

Front Desk Receipt Email Settings

Front Desk Waiver Email Settings

Participant Registration Confirmation Email Settings

Reservation Permit Contract Email Settings

New Account Email Settings

Disable Licensing Settings

Geo Coding

QR Code and E-Wallet

Gift Card

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