Reasons are the notes that are attached to sales or refunds. These notes can also be customized at the time of sale or refund but this list of standard reasons will be available from a dropdown list.
Go to Administration > System Settings > Reasons.
Choose one of the following:
To create a new reason, click Add New.
To modify an existing reason, click the Description of the reason that you want to modify.
Enter the Description and Text that you want to accompany this reason.
Note: The description is what the user has available to select at the time of the sale or refund. The text prints on the customer's receipt. The reason will only be available for selection if you have entered both text and a description for it.
To make a reason available for selection by consumers in the CUI when they withdraw from a registration, select the Show for Online Activity Withdrawals? checkbox.
Note: To configure an activity to require a withdrawal reason, select the Administration > Registration Settings > Activities > Add New button or (an activity > Name and Details > Change Details) > Options > Require withdraw reason checkbox.
Click Save.
Note: For complete descriptions of the options on this page, click here.