ACTIVE Net now provides a new ACTIVE Net Workstation Service which will allow the portions of ACTIVE Net to work without the need for updating Java Applets. Once you have updated the appropriate workstations, please go to the Administration Home > System Settings > Configuration - General page > ACTIVE Net Workstation Service section and enable or disable any modules for the ACTIVE Net Workstation Service as required.
For workstations that already have the ACTIVE Net Workstation Service installed, please refer to How to install the ACTIVE Net Workstation Service and re-install the new ACTIVE Net Workstation Service.
The new ACTIVE Net Workstation Service has the following enhancements:
Previously, to run the ACTIVE Net Workstation Service, configuration changes to the Internet Explorer browser were required.
Now, with the new ACTIVE Net Workstation Service staff users are no longer required to make any Internet Explorer configuration changes.
Previously, the ACTIVE Net Workstation Service required the 4444 port. However, it was inconvenient for organizations that already used the 4444 port for other services or applications.
Now, staff users can also now configure a required port number and override the default 4444 port number.
If the 4444 port is already occupied in a workstation, then:
To configure a required port number with which browsers communicates:
Go to the Administration Home > System Settings > Workstations > select the required workstation > Workstation Service section.
Enter the required port number in the Workstation Service Port setting.
To configure a required port number on which the ACTIVE Net Workstation Service listens:
Go to the installation folder specified during installation (default path: C:\Program Files (x86)\ACTIVE Net Workstation Service).
Click the ‘ACTIVE Net Workstation Service ConfigurationUI.exe’ item to open the ACTIVE Net Workstation Service Configuration window.
Entering the required port number in the Workstation Service Port setting.
For workstations that have not been installed with the ACTIVE Net Workstation Service, please refer to How to install the ACTIVE Net Workstation Service.
To install the ACTIVE Net Workstation Service, execute the following steps:
Note that you need Administrator permissions to allow this application to make changes to your computer.
Download the ACTIVE Net Workstation Service, save the file to your computer, and then execute the installer file.
On the Welcome to the ACTIVE Net Workstation Service Setup Wizard screen, to proceed with installation, click Next.
On the Confirm Installation screen, click Next to continue.
(Optional) If you are using a proxy server to connect to the Internet, then on the Proxy Configuration screen, enter the proxy server’s IP address and port number, otherwise leave this screen blank and click Next.
On the User Account Control popup, click Yes.
Note that you need Administrator permissions to allow this application to make changes to your computer.
Wait for the installation to complete, then click Close.
Sign out and then sign back into ACTIVE Net.
If you are using a proxy server to connect to the Internet, then either:
During the ACTIVE Net Workstation Service installation, on the Proxy Configuration screen, enter the proxy server’s IP address and port number.
or
After the ACTIVE Net Workstation Service installation is complete, run the C:\Program Files (x86)\ACTIVENet Workstation Service\ActiveNet.ConfigurationUI.exe using a user account with admin permission. In the ACTIVE Net Workstation Service Configuration window > Enable Proxy Setting section, enter the proxy server’s IP address and port number.
Note that If you are using a proxy server on the workstation:
then in the IE Browser > Internet Options > Connections > LAN settings page > Proxy server section > Advanced > Exceptions section, add wss.active.com to your exceptions list.
and you are a non-admin user and using the IE browser, then ensure that in the IE Browser > Internet Options > Security > Local intranet > Sites> Local intranet window, the:
Automatically detect intranet network check box is unselected
Include all local (intranet) sites not listed in other zones check box is selected
Include all sites that bypass the proxy server check box is unselected
Include all network paths (UNCS) check box is selected
Once a new version is available, if the workstation is connected to the Internet, then the ACTIVE Net Workstation Service is automatically upgraded to the latest version.
If any problems occur and you need to roll-back to a previous version, please contact the ACTIVE Net support team.
To manually upgrade or roll-back the ACTIVE Net Workstation Service:
Wait for the installation to complete, then click Close.
Go to the installation folder specified during installation (default path: C:\Program Files (x86)\ACTIVE Net Workstation Service).
Click the ‘ACTIVE Net Workstation Service Configuration’ item to open the ACTIVE Net Workstation Service Configuration window.
Refer to the current version of the application and select the upgrade method. Automatic upgrade is recommended.
In the Manual Upgrade > Update to version dropdown, you can choose a newer version or roll-back to a previous version.
If you are using a previous version of the ACTIVE Net Workstation Service, then please refer to How to install the ACTIVE Net Workstation Service and re-install ACTIVE Net Workstation Service 1.1.5.
To locate the ACTIVE Net Workstation Service version number:
Right-click the C:\Program Files (x86)\ACTIVENet Workstation Service\ActiveNet.ConfigurationUI.exe file and select Properties. Under the Details tab, the Product Version field displays the current version number.
Run the C:\Program Files (x86)\ACTIVENet Workstation Service\ActiveNet.ConfigurationUI.exe using a user account with admin permission. The ACTIVE Net Workstation Service Configuration window > Service Version field displays the current version number and the JAR Version field displays the jar file version number.
View the current version number in the Windows > Control Panel > All Control Panel Items > Programs and Features window > Version column for the ACTIVE Net Workstation Service.
If the ACTIVE Net Workstation Service malfunctions, you can:
Check the log file to see if the service is running correctly. The log file folder is under the C:\Program Files (x86)\ACTIVENet Workstation Service\logs folder.
The default TCP port that the service listens to is 4444. Please ensure that this port is not occupied by any other services on your machine. If port 4444 is occupied by any existing services on your machine, then to override the default 4444 port number, please refer to Configure a port number.
If the setup.exe or ACTIVENetWorkstationServiceInstaller.msi files are automatically deleted when run, and the workstation is running Symantec Endpoint Protection (SEP), then you can restore these files from Quarantine. Note that:
The installation file may be quarantined by the Symantec’s reputation score system, but the installation file is NOT a security risk.
If you are running other anti-virus software, then you can manually restore these files.
If you are using a proxy server to connect to the Internet, and you are a non-admin user and using the IE browser, then ensure that in the IE Browser > Internet Options > Security > Local intranet > Sites> Local intranet window, the:
Automatically detect intranet network check box is unselected
Include all local (intranet) sites not listed in other zones check box is selected
Include all sites that bypass the proxy server check box is unselected
Include all network paths (UNCS) check box is selected
Viewing Workstation Service Status