Modifying private lesson bookings

Use the Modify Lessons page to modify bookings in a private lesson enrollment. You can add new bookings to an existing enrollment, remove existing bookings, or change details of existing private lesson bookings. You can book private lessons immediately or defer booking all or some of them to a later time.

1. Go to Front Desk. In the side-bar, click Registrations and select Modify Lessons.

2. Search for and select the customer whose private lessons you want to modify.

3. Select the private lesson activity whose bookings you want to modify.

4. In the Number of Bookings subsection, enter the total number of bookings (including both actual bookings and pre-bookings) that you want to charge the customer for this enrollment.

5. Choose one of the following:

• Modify pre-bookings for this enrollment.

  Note: Pre-book private lessons when you want to calculate private lesson fees prior to booking the instructor. The pre-booking records can serve as a reference for the fees for when you later book the private lessons.

  • In the Pre-book Private Lessons subsection, specify the Instructor to pre-book, the Number of Lessons to pre-book with that instructor, and the Duration of each lesson.

  • To pre-book with multiple instructors, click Add Another.

  • To remove pre-booked lessons from this enrollment, click Remove next to the lessons that you want to remove.

• Modify actual bookings for this enrollment:

• Add a booking.

  1. In the Lessons for Customer subsection, click Book More Lessons.

  2. In the Availability Search subsection, specify the instructors, center/facility, dates, times, and days of the week that you want to search for potential bookings.

  3. Click Search.

  4. In the Lesson Dates grid, select the date and time that you want to book.

  5. Click Add to List.

• Remove a booking.

  1. In the Lessons for Customer subsection, select the checkbox in the Remove column for the booking that you want to remove.

  2. Click Remove.

• Change the date or time of a booking.

  • Click the link in the Date column for the booking that you want to change.

• Change the facility of a booking.

  • Click Change Facilities.

• Indicate that a booking needs to be rescheduled in the future.

  1. In the Lessons for Customer subsection, select the checkbox in the Re-schedule column for the booking that you want to reschedule.

  2. Click Re-schedule.

• Modify a booking that has been marked for rescheduling.

  • To reschedule the booking for another date and time, click Re-Book Lesson for the booking that you want to change.

  • To credit the customer for a booking that you won't reschedule, select the checkbox in the Credit column and click Credit.

Note: If you have previously created pre-bookings for this enrollment but now want to change one or more of your pre-bookings to an actual booking, ACTIVE Net automatically reduces the number of pre-bookings when you select an actual booking. Your actual booking must have the same duration and instructor as your pre-booking in order for ACTIVE Net to do this automatically.

6. Click Submit Changes.

7. On the Modify Enrollment page, confirm the total fees to charge for this enrollment and click Submit.

8. Select a payer for this transaction, select a payment method, and click Pay & Finish (or Refund & Finish, if applicable).

Note: For complete descriptions of the options on this page, click here.

Related topics

Enrolling in an activity

Private Lesson Bookings report

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