Use the Lookup Receipt page to search for and view an existing receipt. You can either look up a receipt by its receipt number or first look up a specific customer/company and then view all receipts for that customer/company.
Go to Front Desk. In the side-bar, click Receipts and select Lookup Receipt.
Choose one of the following search methods:
Enter a receipt number in the Direct Access by Receipt section.
Enter a Customer ID in the Direct Access by Customer section to display a list of that customer's receipts.
Enter details in the Search by Customer or Search by Company sections to display a list of customers or companies who match your criteria.
Click Search or Submit.
Select the customer, company, and/or receipt that you want to view.
On the Receipt page, choose one or more of the following, if applicable:
To void the receipt, click Void Receipt.
To view a representation of the original receipt that was generated, if one has been saved, click View Original Receipt.
To display checklist transactions (for example, waivers) included in the receipt, click Show checklist transactions.
To view a version of the receipt that can be printed or sent by email, click Printable version of receipt.
If a receipt is for a transaction processed in the CUI and the relevant language is enabled for the organization, then:
To view a French version of the receipt that can be printed or sent by email, click Printable version of French receipt.
To view a Spanish version of the receipt that can be printed or sent by email, click Printable version of Spanish receipt.
To view the registration confirmation receipt that can be printed or sent by email, click Print confirmations.
Note: You can send registration confirmations to customers who are not listed as the payer for the transaction (since the receipt is given or sent to the payer).
To attempt to re-process the receipt, if this is a pending online receipt, click Try Again.
To delete the receipt and remove it from the processing queue, if this is a pending online receipt, click Delete.
Note: For more information about viewing pending online receipts, click here.
Note: For complete descriptions of the options on this page, click here.