Refund charges are administrative fees that the customer pays when refunding a transaction. Refund charges are normally deducted from a customer's refund amount if the refund amount can cover the charge.
Go to Administration > Financial Settings > Refund Charges.
Choose one of the following:
To create a new refund charge, click Add New.
To modify an existing refund charge, click the Module of the charge that you want to modify.
In the General section, select the Module, Charge Name, Site, and General Ledger Account for the refund charge.
Enter a brief Description of the refund charge.
In the Refund Charges section, choose one of the following:
To specify a single amount for all instances that this refund charge is used, enter the amount in the Fixed Amount box.
To calculate the amount of the refund charge based on a percentage of the original transaction amount, regardless of whether the customer has paid the amount partially or fully, enter the percentage in the Percentage of Charges box.
To calculate the amount of the refund charge based on a percentage of the amount paid by the customer--either partial or full--regardless of the original transaction amount, enter the percentage in the Percentage of Amount Paid box.
In the Transfer Charges section, choose one of the following:
To specify a single amount that you want to charge for all transfer transactions, enter the amount in the Fixed Amount box.
To calculate the amount to charge for transfer transactions based on a percentage of the original transaction amount, enter the percentage in the Percentage of Charges box.
If the advanced refund charge feature is enabled in your organization, when the module is set to Registration or Membership, you can configure advanced refund charge options to control when refund charges are applied for registration refunds/transfers and membership refunds.
Click Save.
Note: For complete descriptions of the options on this page, click here.
Adding or modifying a GL account