Viewing custom questions answered by a customer

Use the Custom Questions page to see the list of custom questions answered by a customer, along with the customer's most recent answer for each question.

 

    1. Choose one of the following:

    2. Search for and select the customer that you want to view.

    3. Click List Custom Questions.

    4. To modify an answer to a custom question, or to answer a parent or child question that was previously left unanswered, click on the Question link of the question that you want to modify.

    5. Tip: If a custom question answer has sub-questions (child questions), you can also change the answers to the parent-level and answer a new set of sub-questions.

Related topics

Adding or modifying a custom question

Adding or modifying a customer

 

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