If a customer has booked a facility and left it in a damaged or unclean state, you may choose to remove a damage charge from the customer's deposit so that the customer will receive less than the full amount of the deposit back when it is refunded. This charge to the customer for damages is called a claim charge.
Note: Before you can deduct a charge from a customer deposit, you must first create at least one claim charge.
Go to Front Desk.
In the side-bar, click Reserve and select Permits.
Search for and select the permit that you want to charge for.
On the Permit Functions page, click Claim Deposit.
On the Claim Security Deposit page, select the Claim Charge that you want to charge against the customer's deposit.
Enter the amount that you want to charge the customer in the Amount to Claim box.
Click Claim.
To refund the rest of the deposit immediately, click Refund Deposit back on the Permit Functions page.
Click Refund.
Adding or modifying a standard facility charge
Refunding permit charges or deposits
Running the Claim Charge report