When scheduled payments are either rejected or declined, ACTIVE Net does not attempt to retry the payment. ACTIVE Net flags the scheduled payment as failed and lists it on the Manage Failed Scheduled Payments page. On this page, you can search for and view failed scheduled payments. You can also update payment details for these failed payments so that they can be processed correctly.
Notes:
If a system user has already updated the payment information for a failed scheduled payment in the list, the payment will display Yes in the Corrected? column. If you want to update payment details for failed scheduled payments, start with the payments that display a No in the Corrected? column.
You must have the Front Desk: Financial - Credit Card Log system user profile in order to access this page.
Go to Front Desk > Financial > Manage Failed Scheduled Payments.
Enter the date range that you want to view failed scheduled payments for.
Click Search.
Choose one of the following:
To view customer contact details for a failed payment, click the customer's name in the Payer column.
To update the payment information for a failed payment, click the payment's link in the Access Payment Information column.
To export the results to *.xls format, click Export.
Note: To learn more about why a specific failed payment was declined or rejected, refer to the Credit Card Response Reason Code Description table.
Managing customer payment plans
Making a payment towards a customer account
Viewing a customer account balance
Viewing a customer's credit cards