Managing failed scheduled customer payments

When scheduled payments are either rejected or declined, ACTIVE Net does not attempt to retry the payment. ACTIVE Net flags the scheduled payment as failed and lists it on the Manage Failed Scheduled Payments page. On this page, you can search for and view failed scheduled payments. You can also update payment details for these failed payments so that they can be processed correctly.

 

Notes:

 

    1. Go to Front Desk > Financial > Manage Failed Scheduled Payments.

    2. Enter the date range that you want to view failed scheduled payments for.

    3. Click Search.

    4. Choose one of the following:

 

Note: To learn more about why a specific failed payment was declined or rejected, refer to the Credit Card Response Reason Code Description table.

Related topics

Managing customer payment plans

Making a payment towards a customer account

Viewing a customer account balance

Viewing a customer's credit cards

 

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