Change pending customer

Use this page to change the status of a pending customer, as well as other customer information.

From the Pending Customer list, click a customer Name to go to the Pending Customer Information page where you can review and change customer information (if necessary), then Approve or Deny the customer account request.

Go to section

Approval Section

Account Creation Custom Questions

Denial Section

The following fields are displayed:

Name of Field	Type	Description
Approval Section
First	Text	First name of the customer. Required.
Last	Text	Last name of the customer. Required.
Street	Text	Street address of the customer. Click the binocular icon to open the Street List page, where you can select a street. Required.
Country	Dropdown list	Country of the customer's address. Note: This option only appears if you have selected Allow international addresses in System Settings - General. If you have selected a country whose states are not in ACTIVE Net's database (for example: Afghanistan), the dropdown list for states disappears, and a text box appears in its place, where you can manually enter the name of the state, and the State field is no longer a required field.
City	Text	City of the customer's address. Required.
State	Dropdown list/Textbox	State or province of the customer's address. Required.
Zip Code	Text	Zip or postal code of the customer's address. Required.
Geographic Area	Dropdown list	Geographic area the customer resides in.
E-mail Address	Text	Email address of the customer.
Home Phone	Numeric	Home phone number of the customer. At least one of home phone or work phone is required. The area code is required, but the extension number is optional.
Work Phone	Numeric	Home phone number of the customer. At least one of home phone or work phone is required. The area code is required, but the extension number is optional.
Gender	Dropdown list	Gender of the customer.
Date of Birth	Date	Date of birth of customer.
Age Category	Dropdown list	Age category of the customer. Required if you are not using the date of birth category.
Customer Type	Dropdown list	Customer type of the customer. The customer type determines the charges applied for facility reservations, as specified in the Charge Matrix. Specify the default customer type on the System Settings - Online page. Note: If the pending customer belongs to a family (and the main family member is already approved), then the main family member's customer type is automatically selected.
Resident?	Checkbox	Select this checkbox if the pending customer is a resident.
Site	Dropdown list	The site where the customer is assigned. The site selected is the only site where you can access the customer and use them in transactions, unless you have multi-site permission. To make the customer available to all sites, select All Sites. Note: This field only appears if you have enabled the Enforce Site Specific Customers option.
Medical Alert	Text	Medical alert notes that can be printed on the roster. This text is also displayed when a special handling customer makes a transaction (for example: allergies, special medical instructions).
Account Creation Custom Questions
Custom Questions	Hyperlink	Questions that are asked to get additional information about a pending customer.
Denial Section
Reason	Text	Reason for denying the customer account request. Required.

Click Submit at the bottom of the Approval section to approve the customer account request.

Click Submit at the bottom of the Denial section to deny the customer account request.