Membership packages are what you sell to your customers.
Each package set up in the system will contain a unique combination of category, site, entry point, and fees as well as usage, age and member restrictions.
Custom Questions for Membership Renewal
Prior to entering the packages, the following data points must be configured:
Custom Questions
To add
From the Package Search page, click the New Package link or, from the Package List page, click on the Add New button. Either of these actions brings you to the Change Package page, allowing you to create the details for a new record.
To modify
From the Package List page, clicking an underlined package Name displays a general information Package Functions page with several hyperlinks. These are links to pages that allow you to modify specific areas of package information:
In the Package List section, you can:
Click Next List Item to go to the next package page.
Click Previous List Item to go to the previous package page.
Click Back to List to go back to the package search results list page.
From the Package Functions page, clicking the Copy Package link will open the Change Package page with a new record loaded with the copied information. Edit the new record as desired, then click Save to save the new package record.
The Change Package page contains the following fields, with the option to Save or Delete the record at the bottom of the page:
Name of Field | Type | Description |
General Information |
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Name | Text | The name of the package as it will appear in select pages when selling or reporting on membership packages.
Though not required by the system, it is suggested this name be unique. Required. |
Description |
Text | A brief description of the package. |
Category | Dropdown list | The title of the package category selected from a previously
defined list.
Required. |
Status | Dropdown list | The status of the package selected from two options:
Required. |
Assign Pass # | Dropdown list | The method of assigning pass numbers selected from two options:
Required. |
Pass Layout | Dropdown list | The layout used when printing a card selected from a list of previously maintained card layouts. Required. |
Print Barcode on Receipt | Checkbox | To print a barcode on the receipt (identical to the membership
pass card barcode), select this option.
Barcodes print on receipts generated on both the staff and public sites. Tip: This function is useful to allow customers to use their receipt as a scannable temporary pass, until they receive a permanent membership card. |
Catalog Description | Text | The description of the package as it will appear on the customer web site. |
Financial Information |
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Tax Receipt |
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Tax Eligible |
Checkbox |
If the Tax Eligible check box is selected, payments made for the specified activity/membership package/Flexi Registration program are included in the Tax Receipt report. If the Tax Eligible check box is not selected (default), payments made for the specified activity/membership package/Flexi Registration program are not included in the Tax Receipt report. |
Deferred Revenue Settings |
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Enable Deferred Revenue? |
Dropdown list |
Select Yes to turn on deferred revenue for this particular membership package (overriding site or global deferred revenue settings).
Note: If deferred revenue is not activated globally, this option is hidden. |
Revenue Deferral Period |
Dropdown list |
This setting overrides the global revenue deferral period for
membership packages.
The period frequency determines when revenue will be recognized (i.e. when the deferred revenue account is debited and the revenue account is credited). If you select Yearly:
If you select To Membership Pass Start Date, ACTIVE Net will recognize all revenue on the first meeting date of the program.
If you select To Membership Pass Start Date and Fiscal Year End, transactions within the current fiscal year will be recognized on the first meeting date of the program. The remaining amounts will be recognized on the first date of the next fiscal year. |
Deferred Revenue GL Account |
Dropdown list |
Select the GL account that you want to use for deferred revenue
for this membership package.
This setting overrides the global revenue deferral period for programs. |
Third Party BillingNote:
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Allow Third Party Billing? | Checkbox |
If members are eligible to receive third party billing payments for this package, select this option. |
per third party payer | Numeric |
When this membership package is sold or automatically renewed, the third party payer can only be charged an amount less than or equal to this fixed amount. |
% per package | Numeric |
When this membership package is sold or automatically renewed, the third party payer can only be charged an amount less than or equal to this percentage amount. |
Subsidy
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Allow Subsidy | Checkbox |
To allow the use of a subsidy for this package, select this checkbox. |
Location, Dates and Times |
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Location |
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Site | Dropdown list | The name of the site where the package would be available,
as selected from a predefined list.
If All Sites is selected, the package will be available to all sites. |
Expiration InformationNote: One of the four expiration options is required. |
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Never Expire | Radio button |
Make the package valid indefinitely, without an expiration
date.
Note: If the option is selected, other expiration settings are disabled (for example: Valid From, Expire, Valid Time Period after issue). |
Valid From | Radio button | Make the package valid only within a specific date range.
Enter the From and To dates to specify the date range. Note: Package start date is the basis for fee proration, if applicable. For example, if an annual package is bought 6 months after the start date, the fee can be prorated to half the price. |
Renew for specific period annually | Checkbox | Automatically renew this package a year later for the same
dates.
Note: This option is only available if you have selected the Valid From option. |
Expire n days after issue |
Numeric | The number of days from the date of sale in which this package will expire. |
Renew for specific period annually |
Checkbox | Automatically renew this package a year later for the same
dates.
Note: This option is only available if you have selected the Valid From option. |
Valid Time Period after issue | Dropdown list | The time period from the date of sale in which this package will expire. |
One-day pass |
Checkbox | Make the package valid only for one day on the valid date selected by the customer.
Note: One-day passes cannot be renewed and are not eligible for advanced sales. |
Renew for specific period annually |
Checkbox | Automatically renew this package a year later for the same
dates.
Note: This option is only available if you have selected the Valid Time Period after issue option. |
Always auto renew? | Checkbox | Option to always auto renew the package when it expires after
the selected time period.
Note: This option is only available if a Time Period is selected as the expiration option. |
Force expiration date to the end of the month? | Checkbox | Option to set the expiration date to the end of the month,
regardless of when it was bought.
Note: This option is only available if the following time periods are selected: Monthly, Bimonthly, Quarterly, Semiannually, Annually). |
Advanced Sales Limitations |
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Max Number of Uses | Numeric | The maximum number of uses (punches or admissions) that can
be sold to a customer for this package (applicable to punch type
passes).
For example, if set to 20, then only up to 20 uses may be sold to a customer. If left at the default of 0, there is no restriction. Note: This number must be equal to or greater than the Number of Uses Available set below. |
Max Number of Timeperiods | Numeric | The maximum number of time periods that may be bought in advance
for this package.
For example, a monthly package may be bought in advance for a maximum of 12 months. If left at the default of 0, there is no restriction. |
Allow online advance sales | checkbox | Option to hide the Number of Enrollment Periods Available section in the CUI and prohibit end users from purchasing multiple periods in advance.
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Usage Restrictions |
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Number of Uses Available | Numeric | The default number of uses (punches or admissions) sold for
this package.
Entering a value in this field will allow the package to function as a punch type of pass. If left at the default of 0, the package is not a punch type pass. Note: This number must be equal to or less than the Max Number of Uses set above. For example: If the Number of Uses Available is set to 5, this means the pass is sold in increments of 5 up to the maximum defined in the Max Number of Uses field above. |
Max Uses Per Day | Numeric | The maximum number of times a package may be used in a calendar
day.
An entry in this field may work as a security feature for agencies that wish to manage misuse of passes through the transferring of a card from person to person. If left at the default of 0, there is no restriction. |
Days of Use Per Week |
Numeric |
The maximum number of times a package may be used in one 7-day period.
An entry in this field may work as a security feature for agencies that wish to manage misuse of passes through the transferring of a card from person to person.
If left at the default of 0, there is no restriction. |
Expire Warning (days) |
Numeric |
The number of days before a package is set to expire when a warning will be sent to the member.
If left at the default of 0, there is no expiration warning. |
Family Membership Package |
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Family Membership Package? | Checkbox | Select this option to specify that this membership package
can be linked to some or all of the other people in the main passholder's
family.
A family membership grants membership benefits to multiple customers in the same family, and can be used to generate multiple passes. Leave this option disabled to specify that this membership package is valid for the main passholder only. In this case, the passholder's family members require their own membership packages in order to gain membership benefits. |
Automatically Allocate to All Family Members / Select Family Members |
Radio buttons |
To automatically link all members of the main passholder's
family to this membership package and assign them membership benefits
when selling this package, select Automatically
Allocate to All Family Members.
To give users the ability to specify which family members are and are not linked to this membership package, select Select Family Members. |
Select immediate family members by default | Checkbox | If Select Family Members
is selected above:
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Package must include at least minimum and no more than maximum customers aged minimum age years or older | Numeric | To specify that each family membership package must include a certain number of adults, enter the minimum and maximum number of adults per package here, along with the age at which you consider a customer to be an adult. |
Member Restrictions |
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Max Passes | Numeric | The maximum number of customers who can be linked to this package.
To allow users to select additional family members to link to this package, enter a number greater than 1. Use this setting to limit the number of people who can gain membership benefits from a single family membership package. For example, enter 4 here to specify that this membership package can be linked to up to four members of a family. If a family with more than four members wants membership benefits for the whole family, they will be forced to purchase additional membership packages. |
Residency Type | Dropdown list | The residency type for which this package is applicable, as selected from Resident Only, Non-Resident Only, or Both. |
Gender | Dropdown list | The gender for which this package is applicable, as selected from Male, Female, or Coed. |
Minimum Age | Numeric | The minimum age (in years) of a customer for whom this pass is valid.
Customers must be at least this number of years old to purchase this package. If left at the default of 0, there is no minimum age restriction. |
Maximum Age | Numeric | The maximum age (in years) of a customer for whom this pass
is valid.
Customers must be less than this number of years old to purchase this package. If left at the default of 0, there is no maximum age restriction. |
Alternate Key Type | Hyperlink | Only the customers with this alternate key type can buy the
membership.
Click the Remove button to remove the selected items in the list box.
You can go to the Alternate Key Type page to learn more about the alternate key types. |
Alternate Key Status | Hyperlink | Only the customers with this alternate key status can buy the
membership.
Click the Remove button to remove the selected items in the list box.
You can go to the Alternate Key Status page to learn more about the alternate key status. |
Notes:
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Text |
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User Notes | Text | The notes entered in this field will cause a red alarm alert
to appear next to the package when it is selected for sale.
These notes may be used to remind the user of things like special instructions they may need to give the customer purchasing the package. Customers do not see these notes on the receipt or on the customer (public access) site. |
Receipt Notes | Text | The notes entered in this field will be printed on the receipt
issued after payment for this package.
Notes entered here are specific to the sale of this package and do not override Receipt Text entered at the site or financial level. |
Options |
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Renewable Membership? | Checkbox | Option to determine if this package will be available for renewal
either through the admin or the public sites.
Packages that do not have renewable option selected will only be available for new pass sale not membership renewal. |
Qualifies for "if member" fees? | Checkbox | Option to make members with this package eligible for member rates where the fee condition is if member. |
Qualifies for Member Registration Date? | Checkbox | If you select this option, members who have this package are qualified to register during the member registration date range set for a certain activity. |
Hide on Internet? | Dropdown list | Option to display or hide this package on the customer (public access) site.
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Hide from Online Search Results |
Checkbox |
Select this option to hide a membership package from search results and the membership list in the CUI/online. |
Available as Prerequisite? |
Checkbox |
Select this option to allow this package to be used as a prerequisite for enrolling in other membership packages or activities.
This option also renders the records for asset data as ineligible for asset publication. |
Print Receipt with each Scan? |
Checkbox |
If there is a receipt printer connected to the workstation, when customers scan their pass, a receipt is automatically printed (displaying membership privileges and expiration date).
Note: You can also configure this option for individual entry points. |
Cancellation Options | Dropdown list | Possible cancellation options, as selected from the following:
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Disable Usage Fee on Transfers? | Checkbox | Leave this option unchecked if you want to continue charging
usage fees upon membership transfers.
Select this option if you want the following:
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Disable Usage Fee on Renewals? | Checkbox | Leave this option unchecked if you want to continue charging
usage fees upon membership renewals.
Select this option if you want the following:
Note: If the Apply New Usage Fee after Grace Period option is checked and the renewal is after the grace period, then the new amount shall apply.
Note: If the Apply New Usage Fee after Grace Period option is checked and the renewal is after the grace period, then the new usage fee shall apply. |
Allow Automatic Cancellation? | Dropdown list | Default: Don’t allow In the Expiration Information section of the same page, only when “Valid Time Period after issue_”, is selected, all the options below are displayed, otherwise only “Don’t allow” is available.
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Show System-generated Price Online | Checkbox | Select this checkbox (seleced by default) to allow consumers in the CUI to view a detailed breakdown of the membership package’s fees. |
Show Scholarship Online | Checkbox | Select this checkbox (seleced by default) to allow consumers in the CUI to view scholarship contributions in the above detailed breakdown of the membership package’s fees.
Selectable only if the above Show System-generated Price Online is selected. |
Undo the punch-pass punch if the customer withdraws | Checkbox | Select this option to configure this membership package to undo punch-pass punches if the consumer withdraws from an enrollment. |
Show Automatically Renew Option Online? | Dropdown | Select:
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Entry Points |
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Available Entry Points | Listbox | List of all entry points maintained in the system that have
not been attached to the package.
A package may have multiple entry points and an entry point can be attached to multiple packages. To make an entry point available for a package, highlight the name of the entry point in the left column (Available Entry Points) and click the right pointing arrow to move it to the right column (Selected Entry Points). |
Selected Entry Points | Listbox | List of entry points where the package will be valid.
To remove an entry point from a package, highlight the name of the entry point under the right column (Selected Entry Points) and click the left-pointing arrow to return it to the left column (Available Entry Points). |
Custom Question |
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Custom Question Groups |
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Available Question Groups |
Listbox | A list of all custom question groups that can be attached to the package.
A package may have multiple question groups and a question group may be attached to multiple packages.
To make a custom question group available for a package, highlight the name of the custom question group in the left column (Available Question Groups) and click on the right-pointing arrow to move it to the right column (Selected Question Groups). |
Selected Question Groups |
Listbox | A list of custom question groups which can be attached to the package.
A package may have multiple question groups and a question group may be attached to multiple packages.
To remove a custom question group from a package, highlight the name of the custom question group under the right column (Selected Questions) and click on the left-pointing arrow to move it to the left column (Available Question Groups). |
Move to top | Hyperlink | Move a selected custom question to the top of the list.
The group of questions on top will be asked first during registration.
Select a custom question group from the Selected Question Groups listbox then click the Move to top hyperlink. |
Move up one | Hyperlink | Move a selected custom question group one position up on the list.
The group of questions are asked during registration from top to bottom.
Select a custom question group from the Selected Question Groups listbox then click the Move up one hyperlink. |
Move to bottom | Hyperlink | Move a selected custom question group to the bottom of the list.
The bottom group of questions will be asked last during registration.
Select a custom question group from the Selected Question Groups listbox then click the Move to bottom hyperlink. |
Move down one | Hyperlink | Move a selected custom question group one position down on the list.
The group of questions are asked during registration from top to bottom.
Select a custom question group from the Selected Question Groups listbox then click the Move down one hyperlink. |
Individual Custom Questions |
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Available Questions |
Listbox | List of individual custom questions in the system that have not been attached to the package.
Individual custom questions are asked when a membership package is sold.
A package may have multiple questions and a question may be attached to multiple packages.
To attach an individual custom question to a package, highlight the individual custom question on the left column (Available Questions) and click the right-pointing arrow to move it to the right column (Selected Questions). |
Selected Questions |
Listbox | List of all individual custom questions that have been attached to the package.
These questions will be asked when the membership package is sold.
To remove an individual custom question from a package, highlight the individual custom question on the right column (Selected Questions) and click the left-pointing arrow to return it to the left column (Available Questions). |
Move to top | Hyperlink | Option to move a selected individual custom question to the top of the list.
The question on top will be asked first during the membership sale transaction.
Select an individual custom question from the Selected Questions listbox then click the Move to top hyperlink. |
Move up one | Hyperlink | Option to move a selected individual custom question one position up on the list.
The questions are asked during the membership sale transaction from top to bottom.
Select an individual custom question from the Selected Questions listbox then click the Move up one hyperlink. |
Move to bottom | Hyperlink | Option to move a selected individual custom question to the bottom of the list.
The bottom question will be asked last during the membership sale transaction.
Select an individual custom question from the Selected Questions listbox then click the Move to bottom hyperlink. |
Move down one | Hyperlink | Option to move a selected individual custom question one position down on the list.
The questions are asked during the membership sale transaction from top to bottom.
Select an individual custom question from the Selected Questions listbox then click the Move down one hyperlink. |
Custom Questions for Membership RenewalSelect the Set questions for membership renewal only? checkbox to load a separate custom questions section for the manual membership renewal.
Note: This checkbox can only be enabled if the Renewable Membership? checkbox in the Option section is checked. |
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Commission Qualification |
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Select whether the transactions involving this membership package qualify for sales commission:
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Active.com Search Channels |
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To specify the search channels on Active.com that will categorize this membership, choose one of the following:
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